Terms of service

Throughout these terms, “we,” “our,” “ACOA,” and “the College” refer to the Australian College of Aromatherapy. These terms, your use of our website, and any purchases made through it are governed by the laws and courts of Queensland, Australia.

1. Access and Use of This Website

By accessing, browsing, or downloading any part of this website—whether as a registered user or guest—you agree to these terms and all applicable laws. You are responsible for securing any equipment needed to access or download content. ACOA accepts no liability for issues arising once a download begins, including failed downloads, lost files, or viruses. We recommend keeping a backup of all downloaded material; replacements will not be issued.

2. Copyright

ACOA retains copyright over all website content, including downloaded materials, unless otherwise credited. Courses, notes, and related resources must not be sold, loaned, copied, or used outside of your enrolment unless the College Principal grants written permission.

3. Accounts

You are responsible for maintaining the confidentiality of your password, account name, and login details. Unauthorised use must be reported to the College immediately. ACOA is not liable for any loss or damage resulting from unauthorised access.

4. Orders, Pricing, and Payments

  • All prices are listed in Australian dollars (AUD), inclusive of GST, and are non-negotiable.

  • Pricing and availability may change at any time without notice.

  • If downloadable course materials are not immediately available, they will be emailed once payment is processed.

  • Store products are dispatched within 7 days of full payment, subject to stock availability.

  • ACOA accepts no liability for delays, damage, or loss during delivery or for incorrect addresses provided by customers.

  • All orders require confirmation of price, payment, and availability.

5. Cancellations

To cancel an order, please contact ACOA on  07 2112 4030 as soon as possible. Once payment is confirmed, a binding agreement is formed. Orders that cannot be cancelled are subject to the refund policy in Section 6.

6. Refunds

ACOA’s refund policy is designed to be fair and equitable.

  • Refunds are not permitted for items that are used, damaged, corrupted, or otherwise no longer in saleable condition.

  • We do not offer refunds for change of mind or incorrect selection. Please choose carefully when ordering.

  • You may return a product for a full refund (minus postage and handling costs) if it:

    • was damaged or faulty on arrival and ACOA is notified within 7 days of receipt;

    • is found to be faulty within 14 days of delivery; or

    • was not the item ordered or does not reasonably match the website description.

All returns must be approved prior to postage. Returns sent without approval will not be eligible for refund or exchange. Refunds are processed within 14 days of approval by the College Principal.

Customers are responsible for return postage and should retain tracking information. Items lost or damaged in transit without proof of return cannot be refunded. Returned items must be packaged securely to prevent damage.

Refunds for digital products, such as educational materials, will only be issued if the item is faulty, not as described, or otherwise fails to meet a consumer guarantee. Once downloaded, emailed, or posted, digital and physical course materials are considered received and non-returnable unless required by law.

Enrolment in a course constitutes a binding agreement to pay all associated fees in full. Course fees, including deposits and payment plan instalments, are non-refundable unless a course is withdrawn by ACOA while you are actively enrolled. Postgraduate refunds are not provided under any circumstances.

7. Exchanges and Credits

Exchanges and store credits are granted at the discretion of the College. Requests must be made in writing and include clear justification.

If approved, you may:

  • receive a replacement or an item of equal or lesser value (minus postage and handling), or

  • receive an ACOA store credit to the value of the product (minus postage and handling).

Store credits and exchange approvals are valid for 6 months from the date of approval. Credits cannot be used for discounted or out-of-stock items at the time of redemption.

8. Deferments, Extensions, and Communication

Requests for deferments or study extensions must be made in writing to the College. Approval is at the College’s discretion and may incur fees. Students are expected to maintain monthly contact with the College, via email or phone, as part of their enrolment obligation.

9. Disclaimer

ACOA takes all reasonable steps to ensure content is safe and secure, but accepts no liability for loss, deletion, or failure of delivery due to malware, unauthorised access, or similar issues.

We make every effort to provide accurate information and deliver quality education. However, responsibility for maintaining acquired skills after graduation lies with the student. ACOA and its staff are released from liability for the application of course content or directions post-completion.

ACOA reserves the right to refuse service, terminate accounts, or cancel orders at its discretion, in accordance with Australian law. We are not liable for any inconvenience caused by exercising these rights.

Effective as of: 02/07/2025
Contact: 07 2112 4030 | admin@acoa.com.au