Refund policy

The Refund Policy of the Australian College of Aromatherapy is at all times fair and equitable to students, customers, and clients.

Product Refunds & Returns

Refunds are not permitted for any products returned to the College that are deemed to be used, damaged, corrupted, or otherwise no longer in saleable condition.

The College does not accept returns for products that are no longer wanted due to change of mind or any other personal reason. Refunds are not offered in these cases, so please select your products carefully when ordering.

You may be eligible to return a product ordered from the Australian College of Aromatherapy online store if:

  • The product was damaged or faulty upon delivery, and the College is notified within 7 days of receipt

  • The product was found to be faulty within 14 days of receiving it

  • The product received was not what was ordered, or did not reasonably match the description listed on the College website

If your item meets one or more of these criteria, you may return it for a full refund (excluding postage and handling costs).

All returns must be approved by the College before being sent.

Contact admina@acoa.com.au

Any product returned without prior approval will be ineligible for refund or exchange. Approved refunds will be processed within 14 days of approval by the College Principal.

Return Responsibility

The student/customer assumes full responsibility for returning the product to the College. We strongly recommend keeping proof of return postage, such as a tracking number. If the item is lost in transit and no proof of postage can be provided, the College will not process a refund.

Additionally, it is the student’s/customer’s responsibility to package the return appropriately. Products damaged during return transit are not refundable.

Course Purchase - Educational Materials

No refunds will be issued for any digital course purchases.

Due to the nature of digital content, once course access has been granted, all materials become immediately available and cannot be returned.

For this reason, course purchases are non-refundable.